Meredith Eddy |
To reflect the new name, Information Technology Services has also changed the email address that students and employees should use when seeking assistance from our Service Desk support staff to ITSHelp@mail.wvu.edu. As always, customers may continue to submit self-service trouble tickets here or call 304-293-4444. ITS provides telephone assistance from 6:30 a.m. to midnight every day. Anyone who maintains a University website that uses the previous email address (oithelp@mail.wvu.edu) should change those references to ITSHelp@mail.wvu.edu. However, emails sent to the old address will automatically reroute to the new address.